Our 24-hour Help Desk and Work Control Center links it all together. Service requests are handled carefully and logged into the latest CAFM (Computer-Aided Facilities Management) software from Trackplan.
Request services online and view the status of each job with the click of a button. Trackplan dashboards give you live reports on your contracts, so you can keep up to speed with how well we’re doing. From here, measure all performance parameters, such as:
Planned Activities Achieved
Passed Service Requests
Evidence of Improvement
Customer Satisfaction Surveys
Training and Development
Number of Safe Man-Hours
Count On Completion
This rich service hub allows us to extend your asset lifecycle, track maintenance costs, prevent equipment failures, reduce costly downtimes, and lower maintenance budgets.
Trackplan CAFM Software
Trackplan is a young software company from Limerick in Ireland which is now owned by DIMO Maint, a large software company from France. Trackplan has significant clients in Saudi Arabia and from other regions in the Middle East.
Their product, Trackplan, is facilities management software, also known as CAFM. The main application is 100% web based and also has 3 mobile apps for supervisors, engineers and job requests. It is on a Microsoft platform and hosted in Microsoft Azure data centres in the Middle East.
It is a fantastic tool for facilities and maintenance teams from a wide range of sectors including offices, retail, healthcare, education and sports facilities.
It covers all the core features of a CAFM solution very well. Trackplan has a great interface and is quick to implement and easy to use.
Features covered include:
Job Requests and helpdesk
Job Scheduling and Job Calendar
Planned Preventative Maintenance
Electronic forms for inspections, risk assessments, surveys, meter readings, health and safety